Writers of the North

📝 Terms and Conditions (Booking & Payments)

Booking Confirmation

- Your booking is only confirmed once full payment has been received.

- A confirmation email will be sent to you upon successful payment.

Payment

- Payments are processed securely online through our payment provider.

- All prices are listed in GBP (£) and include VAT where applicable.

Cancellations and Refunds

- Cancellations made more than 30 days prior to the festival will receive a full refund.

- No refunds will be issued for cancellations made within 30 days of the festival start date.

- If the festival is cancelled by the organisers, a full refund will be provided.

- We are not liable for any additional costs incurred (e.g. travel, accommodation).

Programme Changes

- While we aim to deliver the festival as advertised, the programme is subject to change.

- Any major changes will be communicated via email and on our website.

Liability

- We accept no responsibility for loss, damage, or injury incurred during the festival.

- Attendees participate at their own risk.

Code of Conduct

- We are committed to providing a safe, inclusive, and respectful environment.

- We reserve the right to remove any attendee who engages in disruptive, abusive, or inappropriate behaviour, without refund.

🔒 Privacy Policy

1. Information We Collect

We may collect the following personal information:

- Full name, email address, and contact number when you register or book tickets

- Payment details (securely handled by a third-party processor)

- Usage data (e.g. pages visited, time spent on site) via cookies and analytics tools

2. How We Use Your Information

We use your data to:

- Process your festival booking

- Send you event-related updates and information

- Improve our website and services

- Contact you with any changes or necessary information about your attendance

3. Data Sharing

- We do not sell or rent your data to third parties.

- We may share necessary data with trusted partners (e.g. payment processors or event software) solely for the purposes of fulfilling your booking.

- These partners are required to protect your data and comply with UK data protection laws.

4. Data Security

- Your personal information is stored securely and only accessed by authorised personnel.

- We implement industry-standard safeguards to protect your data from unauthorised access, alteration, or loss.

5. Your Rights

You have the right to:

- Request access to the data we hold about you

- Correct inaccuracies in your personal data

- Request deletion of your data

- Object to or restrict certain types of processing

To exercise your rights, please contact our Data Protection Officer:

Ms Jennifer Hill

📧 [email protected]

6. Cookies

Our website uses cookies to analyse usage and improve functionality.

You may decline cookies by adjusting your browser settings; however, this may affect your user experience.

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